Museum Visitor Experience Associate
Part Time • Pittsburgh
Benefits:
- 401(k)
- Company parties
- Employee discounts
- Paid time off
- Training & development
FSLA Status: Part-time, Non-exempt
Hours: 15-30 hours/week and Saturday and Sunday required
Hourly rate: $13.80
Reports to: Visitor Experience Manager
This position may be for you if you are 18 years or older, you enjoy working with the public, meeting new people, and working with volunteers. You are friendly and outgoing with 1 to 3 years of experience working in a museum setting or similar cultural institution with a focus on customer-related work.
WE ARE:
Mattress Factory, a contemporary art museum on the Northside of Pittsburgh, was founded in 1977. We feature site-specific installations created by artists in residence from around the world.
To be successful in this position, YOU MUST:
Be reliable, professional, flexible, and outgoing. You must be friendly and have excellent communication and customer service skills.
YOUR ROLE:
As a Visitor Experience Associate (VEA), you play a key role in providing a positive and insightful visitor experience by providing excellent customer service and facilitating a deeper understanding of the installations. While maintaining an approachable, enthusiastic demeanor, you monitor galley spaces, welcoming guests, sell tickets at the front desk, and assist in the MF Shop as needed. Depending on where you are staffed, you may manage engagement with a work and monitor for inappropriate interaction to protect an artwork. You report to the Visitor Experience Manager and interface regularly with all museum employees. At the front desk you are responsible for ensuring each visitor is welcomed with friendly and timely service while you sell admission tickets and memberships. Their visit to the Mattress Factory must be memorable. In the galleries, you will monitor the artwork but also engage the visitors to provide information on the museum’s rotating collection and permanent works.
RESPONSIBLITIES AND DUTIES:
- Be a positive, enthusiastic representative of the Mattress Factory
- Enhance the guest experience
- Promote a guest-centric culture
- Welcome each guest to the museum and assist them with purchasing tickets, memberships, and merchandise
- Ensure that the Front Desk, Lobby, Galleries, and MF Shop are presentable to guests
- Stay attuned to visitor experience; actively engage with visitors to answer questions and provide additional information
- Answer incoming calls to the museum on a multi-line phone system, providing correct and current information in a helpful manner and routing calls to the proper departments as needed
- Stay informed on museum happenings and offerings and act as a resource of Museum information, polices, and procedures
- Monitor galleries and museum annex buildings, making note of any necessary exhibition maintenance
- Maintain public facing areas of the Museum including light cleaning and stocking supplies and printed materials
- Close gallery spaces
- Work cooperatively with managers and co-workers to provide the best possible guest experience
QUALIFICATIONS:
- Experience working as part of a guest service team, preferably in a museum or cultural setting
- Excellent verbal and interpersonal communications skills
- Professional, personable demeanor
- Consistent availability and dedication to punctuality
- Collaborative attitude and a love of teamwork
- Ability to seek clarification, assistance or direction if uncertain of priorities
- Ability to be trained on ticketing sales platforms
The Mattress Factory is an Equal Opportunity Employer and is dedicated to the goal of building a culturally diverse staff that is committed to teaching and working in a multicultural environment. Mattress Factory does not discriminate against individuals on the basis of race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in the administration of its educational policies, admissions policies, employment policies, scholarship programs, and other Mattress Factory administered programs and activities. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.
Compensation: $13.80 per hour
MATTRESS FACTORY IS A LEADING CONTEMPORARY ART MUSEUM AND INTERNATIONAL RESIDENCY.
Mattress Factory has pioneered the development of alternative art forms through site-specific installations, video, and performance art.
Our commitment to supporting artists’ vision and creative growth is at the heart of the Mattress Factory. We were founded in 1977 by the tenacious sculptor, designer, and visionary Barbara Luderowski, as a “for artists by artists” community. Barbara emphasized the need to provide artists with resources, space, and time to experiment and take risks.
We define quality through the process of making, not just the product. We value and actively invest in the creative journey. Artists live in residence at Mattress Factory for weeks or months while they create something completely new. This approach promotes experimentation, creative growth, and spontaneity.
The unparalleled support that artists receive from Mattress Factory, while working in residence, often results in the production of extraordinary artwork that propels the artist’s career and significantly impacts the field of contemporary art. Mattress Factory exhibitions present new works by critically-acclaimed regional, national and international artists and the museum’s exhibitions appear in publications like The New York Times, Art in America, Art Asian/Pacific, and the Wall Street Journal, among many others.
We define quality through the process of making, not just the product. We value and actively invest in the creative journey. Artists live in residence at Mattress Factory for weeks or months while they create something completely new. This approach promotes experimentation, creative growth, and spontaneity.
The unparalleled support that artists receive from Mattress Factory, while working in residence, often results in the production of extraordinary artwork that propels the artist’s career and significantly impacts the field of contemporary art. Mattress Factory exhibitions present new works by critically-acclaimed regional, national and international artists and the museum’s exhibitions appear in publications like The New York Times, Art in America, Art Asian/Pacific, and the Wall Street Journal, among many others.
MISSION
Mattress Factory is an artist-centered museum, international residency program and renowned producer and presenter of installation art. We say “yes” to artists, offering time and space to dream and realize projects in our hometown, Pittsburgh, PA. We invite audiences from around the world and around the corner to step inside, immerse and connect with the artistic process.
We are forward-thinking, ambitious and flexible. Through open-ended collaborations, we work with artists at all stages of their careers to develop, produce and present site-specific installations, events and education programs. Responsive to the changing needs of artists and our communities, we facilitate opportunities for artists and audiences to challenge themselves and assume the risk that comes with making and encountering art.
We believe making art is an essential part of civic and cultural life. Leading by example, we set new standards for supporting artists, engaging audiences and mentoring the next generation of arts professionals. Together, we take a leap into the unknown, rallying to the artist’s vision and going the extra mile to make art happen.
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Worker's Compensation
Employees who are injured on the job at the Mattress Factory are eligible for Workers' Compensation benefits. Such benefits are provided at no cost to employees and cover any injury or illness sustained in the course of employment that requires medical treatment.
Employee Funded Retirement Plan
All Mattress Factory employees are eligible to participate in a 403B plan sponsored by Empower Retirement and administered by Fragasso Financial Advisors. Retirement contributions are employee funded only and deposited by payroll deduction.
Mattress Factory-Specific Benefits
Museum employees receive a 25% discount in the Mattress Factory Shop.
All Mattress Factory employees also receive a Museum membership for the duration of their employment.
Paid Time-Off
All employees are frontloaded PTO at the beginning of the year, and some are eligible to accrue PTO throughout the year.