Museum Development & Membership Manager
Full Time • Pittsburgh
Responsive recruiter
Benefits:
- 401(k)
- Dental insurance
- Employee discounts
- Health insurance
- Paid time off
July 3, 2025
POSITION TITLE: Development and Membership Manager
EMPLOYMENT STATUS: Full time, exempt
HOURS: Monday – Friday, 9 AM – 5 PM with some weekend and evening hours, must reside in the greater Pittsburgh area; limited remote working opportunities are available.
REPORTS TO: Advancement Director
SALARY AND BENEFITS: Expected pay range, based on experience $40,000-55,000. Additional benefits include health, dental, and vision insurance, and paid time off.
WHO WE ARE
Mattress Factory is a contemporary art museum and artist residency located in Pittsburgh’s Northside, founded in 1977. For nearly fifty years, we have been a pioneering force in the development of site-specific, experimental, and alternative art forms. Artists live and work on-site, creating new works that are deeply informed by and rooted in the spaces they inhabit.
Supporting artists is not only part of our mission; it is the core of our identity. We were founded by Barbara Luderowski, a sculptor and visionary who imagined a community “for artists, by artists,” a place where creative risk and intellectual exploration are celebrated. We provide artists across disciplines with time, space, resources, and a supportive team to take chances and grow their practice.
Our work doesn’t stop at creation. We are equally committed to connecting these works meaningfully with the public. Through exhibitions, tours, community programs, and artist-led engagements, we help audiences forge personal and lasting relationships with contemporary art.
We believe that art creates connections between people, across perspectives, and within our shared environment. Our artist-centered model builds not just exhibitions but a vibrant community. In doing so, Mattress Factory remains not just a site for artistic production, but a catalyst for cultural exchange, discovery, and creative growth.
ADVANCEMENT AT MATTRESS FACTORY
Small but mighty, the Mattress Factory’s Advancement Department is central to succuss of our mission. This dedicated team oversees all fundraising, membership, donor cultivation, marketing, advertising, and public relations for the museum. We are a small team, comprised of an Advancement Director, a Marketing Manager, a Grant Writer, and a Development and Membership Manager, but our impact is felt across every corner of the organization.
We are passionate storytellers, art lovers, and ambassadors for the mission of the museum. Our work is driven by a deep belief in the power of contemporary art and the artists who live and work in residence at the Mattress Factory. We know that when our audiences understand and connect with this work, our institution thrives. Whether building lasting relationships with supporters or amplifying the voices of artists, we are committed to sharing the incredible story of Mattress Factory and the hundreds of artists who have called it home.
THE JOB
The Development and Membership Manager at Mattress Factory plays a key role in advancing the museum’s mission by leading all aspects of its membership program and supporting individual giving initiatives. This position is responsible for developing strategies to grow membership, cultivate donor relationships, and support fundraising efforts including the Annual Fund, special events, and grant reporting. Working closely with the Advancement Director and Marketing Manager, the Manager also oversees membership communications, donor stewardship, data management through the museum’s CRM system, and administrative support for the Board. This role is ideal for a highly organized, people-oriented individual passionate about contemporary art and community engagement.
JOB DESCRIPTION
· Lead all activities of the membership program, including member events and programming, annual acquisition and renewal campaigns, delivery of member benefits, etc.
· Develop membership communication strategy and quarterly membership campaigns to grow membership base and increase individual donor pipeline.
· Train and support Visitor Experience staff on membership strategy to grow membership revenue.
· Develop and oversee events for premiere membership and patron groups.
· Help develop the strategy for and support the growth of a comprehensive individual giving program including annual giving and recurring gifts by building and maintaining prospect lists and research.
· Support the development and execution of public programs as needed, especially with regards to membership and donor cultivation.
· Work with the Advancement Director and Marketing Manager to create and deploy the museum’s Annual Fund, as well as other fundraising campaigns.
· Strengthen foundation and corporate relationships, by assisting Advancement Director and Grant Writer with grant proposals and reports.
· Support the Advancement Director by identifying and researching sponsors for exhibitions, education programs and events by assisting with the creation of sponsorship materials and with the delivery of sponsor benefits.
· Support the Advancement Director in all relevant activities for the annual gala to ensure a successful and profitable event.
· Oversee all development processes in the CRM system, including manage all gift and membership processing, the booking of pledges and processing of payments, acknowledgement of gifts, monthly membership renewal reminders and delivery of membership materials
· Support development and membership by ensuring data integrity.
· Enter and update prospect, donor, member and customer records in the CRM system.
· Provide administrative support to the Board of Directors as needed.
· Complete other duties as assigned
QUALIFICATIONS
· 2-5 years of experience working in development or membership operations
· Demonstrated strength in written and verbal communications
· Experience with donor or member database
· Ability to manage competing demands in a creative and evolving environment
· Skill in navigating different personality types among internal and external constituencies
· Highly organized and detail oriented; accuracy is a must
· Ability to function effectively as team member and a willingness to participate in activities and assignments that help meet shared goals
· Must be a people person – approachable, even-tempered and solutions oriented
· Adaptable and eager to learn
· Ability to occasionally work evening/weekend hours
TO APPLY
Interested applicants should submit a cover letter and resume on the Mattress Factory Career Plus page.
EQUAL OPPORTUNITY EMPLOYER
The Mattress Factory is dedicated to building a culturally diverse staff and creating an inclusive environment. We do not discriminate based on race, color, sex, sexual orientation, gender identity, religion, disability, age, veteran status, ancestry, or national or ethnic origin in our employment practice.
Compensation: $40,000.00 - $55,000.00 per year
MATTRESS FACTORY IS A LEADING CONTEMPORARY ART MUSEUM AND INTERNATIONAL RESIDENCY.
Mattress Factory has pioneered the development of alternative art forms through site-specific installations, video, and performance art.
Our commitment to supporting artists’ vision and creative growth is at the heart of the Mattress Factory. We were founded in 1977 by the tenacious sculptor, designer, and visionary Barbara Luderowski, as a “for artists by artists” community. Barbara emphasized the need to provide artists with resources, space, and time to experiment and take risks.
We define quality through the process of making, not just the product. We value and actively invest in the creative journey. Artists live in residence at Mattress Factory for weeks or months while they create something completely new. This approach promotes experimentation, creative growth, and spontaneity.
The unparalleled support that artists receive from Mattress Factory, while working in residence, often results in the production of extraordinary artwork that propels the artist’s career and significantly impacts the field of contemporary art. Mattress Factory exhibitions present new works by critically-acclaimed regional, national and international artists and the museum’s exhibitions appear in publications like The New York Times, Art in America, Art Asian/Pacific, and the Wall Street Journal, among many others.
We define quality through the process of making, not just the product. We value and actively invest in the creative journey. Artists live in residence at Mattress Factory for weeks or months while they create something completely new. This approach promotes experimentation, creative growth, and spontaneity.
The unparalleled support that artists receive from Mattress Factory, while working in residence, often results in the production of extraordinary artwork that propels the artist’s career and significantly impacts the field of contemporary art. Mattress Factory exhibitions present new works by critically-acclaimed regional, national and international artists and the museum’s exhibitions appear in publications like The New York Times, Art in America, Art Asian/Pacific, and the Wall Street Journal, among many others.
MISSION
Mattress Factory is an artist-centered museum, international residency program and renowned producer and presenter of installation art. We say “yes” to artists, offering time and space to dream and realize projects in our hometown, Pittsburgh, PA. We invite audiences from around the world and around the corner to step inside, immerse and connect with the artistic process.
We are forward-thinking, ambitious and flexible. Through open-ended collaborations, we work with artists at all stages of their careers to develop, produce and present site-specific installations, events and education programs. Responsive to the changing needs of artists and our communities, we facilitate opportunities for artists and audiences to challenge themselves and assume the risk that comes with making and encountering art.
We believe making art is an essential part of civic and cultural life. Leading by example, we set new standards for supporting artists, engaging audiences and mentoring the next generation of arts professionals. Together, we take a leap into the unknown, rallying to the artist’s vision and going the extra mile to make art happen.
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Worker's Compensation
Employees who are injured on the job at the Mattress Factory are eligible for Workers' Compensation benefits. Such benefits are provided at no cost to employees and cover any injury or illness sustained in the course of employment that requires medical treatment.
Employee Funded Retirement Plan
All Mattress Factory employees are eligible to participate in a 403B plan sponsored by Empower Retirement and administered by Fragasso Financial Advisors. Retirement contributions are employee funded only and deposited by payroll deduction.
Mattress Factory-Specific Benefits
Museum employees receive a 25% discount in the Mattress Factory Shop.
All Mattress Factory employees also receive a Museum membership for the duration of their employment.
Paid Time-Off
All employees are frontloaded PTO at the beginning of the year, and some are eligible to accrue PTO throughout the year.